[{"data":1,"prerenderedAt":136},["ShallowReactive",2],{"trust-data-protection":3},{"id":4,"title":5,"body":6,"description":124,"draft":125,"extension":126,"intro":127,"meta":128,"navId":129,"navigation":130,"ogImage":131,"path":132,"seo":133,"stem":134,"__hash__":135},"trust\u002Ftrust\u002Fdata-protection.md","Data Protection",{"type":7,"value":8,"toc":109},"minimark",[9,14,33,37,40,44,47,51,54,58,61,65,75,78,81,85,88,92,95,99,102,106],[10,11,13],"h2",{"id":12},"data-ownership","Data ownership",[15,16,17,21,22,27,28,32],"p",{},[18,19,20],"strong",{},"Your school owns its data",": students, staff, parents, grades, attendance, fees, and every other\nrecord you create. 1410SMS processes that data to provide the service to you; it is never sold, and it\nis never used to build products for anyone else. This is set out formally in our\n",[23,24,26],"a",{"href":25},"\u002Fprivacy","Privacy Policy"," and ",[23,29,31],{"href":30},"\u002Fterms","Terms",".",[10,34,36],{"id":35},"data-privacy-tenant-isolation","Data privacy & tenant isolation",[15,38,39],{},"1410SMS is multi-tenant: every school's data is logically isolated from every other school's. Every\nquery that touches school-scoped data is filtered by that school's identifier, taken from the\nauthenticated user's session and never from the client, so one school cannot see or reach another\nschool's records, on any plan.",[10,41,43],{"id":42},"data-retention","Data retention",[15,45,46],{},"We retain your school's data for as long as your account is active. Records for a deactivated student,\nteacher, or parent are preserved rather than deleted outright, so historical grades, attendance, and\nfee records stay intact and the person simply can no longer log in. An admin can reverse a\ndeactivation at any time. Records generated as PDFs for download (invoices, receipts) are treated as transient\nfiles and cleared automatically after a short retention window; the underlying data they were generated\nfrom is not affected.",[10,48,50],{"id":49},"customer-data","Customer data",[15,52,53],{},"\"Customer data\" covers everything your school enters into the platform: student and staff records,\nparent contact details, grades, attendance, timetables, fee invoices and payments, and messages sent\nthrough the platform. We also process a small amount of account and technical data of our own, namely\nlogin activity, audit trail entries and support communications, in order to operate and secure the\nservice.",[10,55,57],{"id":56},"data-export","Data export",[15,59,60],{},"You are never locked in. Students, teachers, classes, subjects, grades, attendance, parents, and\ntimetables can each be exported to CSV or XLSX directly from the dashboard, at any time, by an admin.\nFor a complete, account-wide export beyond these built-in exports, contact our support team and we will\nprovide one.",[10,62,64],{"id":63},"data-deletion","Data deletion",[15,66,67,68,74],{},"A school that stops using 1410SMS has the right to request permanent deletion of its account and all\nassociated records. To request account deletion, please email our support team directly at\n",[18,69,70],{},[23,71,73],{"href":72},"mailto:info@1410sms.com","info@1410sms.com"," from your registered email address.",[15,76,77],{},"Upon receiving your verified request, we will permanently purge your authentication credentials, user\nprofiles, and school records from our active databases within 30 days. We do not retain historical user\ndata once an account is deleted, except where legally required for institutional record-keeping.",[15,79,80],{},"Short of full deletion, individual records (a student, a teacher, a parent) can be deactivated by an\nadmin at any time, which removes their ability to log in while preserving the historical record for the\nrest of the school.",[10,82,84],{"id":83},"student-information","Student information",[15,86,87],{},"Student records are entered and managed by the school, not by students themselves. We collect only what\na school needs to enrol and teach a student: name, date of birth, class, admission number, and optional\nguardian contact details. Students log in with an admission number and password and have no email or\nphone number on file by default, minimising the personal data attached to a minor's account.",[10,89,91],{"id":90},"parent-information","Parent information",[15,93,94],{},"Parent accounts are created by staff rather than by parents themselves. A school creates or links the\naccount, usually while enrolling the child, and the parent is emailed a link to set their own\npassword.\nParents have read-only access to their own children's records and can opt out of the weekly digest email\nat any time from their own account settings.",[10,96,98],{"id":97},"staff-information","Staff information",[15,100,101],{},"Staff (admin and teacher) accounts hold name, email, phone, and role\u002Fdepartment information needed to\nrun the school. Staff manage their own passwords, and an admin can deactivate a staff account\nimmediately if someone leaves the school, revoking their access while preserving the grades and\nattendance records they created.",[10,103,105],{"id":104},"financial-information","Financial information",[15,107,108],{},"Fee invoices, line items, and payment records are stored so your school can track what's owed and\nwhat has been collected. We do not process or store card details ourselves. Subscription payments go\nthrough Paystack, a PCI-DSS compliant payment processor, and what comes back to us is a transaction\nreference and a status, never a card number.",{"title":110,"searchDepth":111,"depth":111,"links":112},"",3,[113,115,116,117,118,119,120,121,122,123],{"id":12,"depth":114,"text":13},2,{"id":35,"depth":114,"text":36},{"id":42,"depth":114,"text":43},{"id":49,"depth":114,"text":50},{"id":56,"depth":114,"text":57},{"id":63,"depth":114,"text":64},{"id":83,"depth":114,"text":84},{"id":90,"depth":114,"text":91},{"id":97,"depth":114,"text":98},{"id":104,"depth":114,"text":105},"Your school owns its data. How 1410SMS handles data privacy, retention, export, and deletion for students, parents, staff, and financial records.",false,"md","Your school owns its data. This page explains what we collect, how it is kept private, and how to get all of it back whenever you need to.",{},"data-protection",true,null,"\u002Ftrust\u002Fdata-protection",{"title":5,"description":124},"trust\u002Fdata-protection","N5l4aUC0-s8UvegaXtCdAQStYgrgGnOTGjYGbecUFDo",1785148426658]