Trust Centre
Infrastructure
How the platform is hosted, scaled and monitored, described at a level that is useful for evaluating us without handing an attacker a map.
Cloud hosting
1410SMS is hosted on cloud infrastructure with its own physical and network security controls, rather than infrastructure we manage ourselves. We don't publish the specific provider or configuration details publicly, in line with standard security practice. It is available to prospective enterprise customers under a mutual agreement where appropriate.
Secure data centres
The data centres underlying our infrastructure are operated by established cloud providers with their own physical security, redundant power and network protections. These are the same class of facility that SaaS products generally run on, rather than a server in somebody's office.
Scalability
The application is built to scale horizontally: the API is stateless so additional instances can be added as load grows, database queries are indexed for the access patterns the platform actually uses, and heavy or slow work (sending emails and WhatsApp messages, generating PDFs, running reports) is offloaded to background job queues instead of running inline. List views are paginated by default, so a school with thousands of students doesn't degrade performance for one with forty.
Performance
Data that is read constantly and expensive to compute, such as school branding, active subscription plans and dashboard summaries, is cached with a short expiry. It stays accurate without being recalculated on every request. If the cache is ever unavailable, the platform falls back transparently to reading directly from the database rather than failing.
Monitoring
Database connectivity, background queue health, and error rates are monitored continuously, with automated alerts on unhandled application errors so problems are caught before they're reported to us by a school.